Maintain
Once new ways of working have been established, organisation’s will work towards maintaining the benefits and seeking improvements.
| Staff Emotions
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Increased stability as the pathway becomes clearer
Increasing confidence and pride due to autonomy and agility Sense of unity with team and organisation Relatively settled into a new comfort zone |
Expected Behaviours
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Personal challenges escalating (eg. Financial impacts; tensions sharing space with family etc)
More creative and autonomous ways of working More flexible in role and expectations Cautious optimism Some defensiveness in relation to balancing home and work Escalated tensions between team members |
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| Risks
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Increasing levels of fatigue
Disengagement from too many meetings Frustrated at lack of clarity on priorities |
Leadership Challenge
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Be attuned to how different staff are experiencing the change
Normalise feelings and help staff think through their response Look for any signs of disengagement, withdrawal, mental health challenges Foster innovation and creativity by celebrating quick wins and ensuring staff feel empowered to suggest new things Continue to delegate decisions and allow staff as much autonomy as possible |
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| Business Challenge
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Identifying what new ways of working should and can be maintained
Communication and change management – mapping of key messages and staff and stakeholder engagement Re-affirming strategic and -operational priorities Re-engaging or maintaining stakeholder relationships Provision of support for leaders and teams |
Recommended Action
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Virtual learning series on wellbeing; self-care; psychological first aid
Resource Kit – eg. Support and referral sources (financial planning; counselling) |
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